Product Design

Priority Moments App From O2

Re-imagined Priority app launched with all-new UX to streamline discoverability, making it easier for customers to find relevent, personalised offers. Resulted in a 17% uplift in customer's discovering and opening QR code for a chosen offer.

Video below shows multiple screens and interactions from within the new app:


Significant changes that contributed to the new app's success were:

  • Focus on Consent - vital as push notifications are a critical comms lever
  • Personalisation - new 3 question profiling quiz to learn personal interests
  • Simpler UI design, improved discoverability
  • Improved navigation
  • More appealing propositions. Greg's sausage roll hugely popular and important.
  • Full media product cards including video where appropriate